Privacy Policy

WellCrafted Story, LLC (“WellCrafted Story”) Last Updated: May 9, 2026

1. Introduction

WellCrafted Story ("we," "our," or "us") is a communication advisory firm headquartered in Dallas, Texas. We are committed to protecting your personal information and being transparent about how we collect, use, and share it.

This Privacy Policy applies to all information collected through our website at wellcraftedstoryworkshop.com, our contact forms, our email communications, and any related services we provide.

Please read this policy carefully. By using our website or contacting us, you agree to the practices described here.

2. Information We Collect

We collect only the information necessary to provide and improve our services.

Information you provide directly:

First and last name

Email address

Phone number

Any message or inquiry you submit through our contact form

Information collected automatically:

Browser type and version

Pages visited and time spent on our site

Referring website or source

General geographic location (country or region level)

Cookie and tracking data (see Section 7)

We do not collect payment information directly. Any financial transactions are handled through third-party providers and are governed by their respective privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and communicate with you about our services

To send you email communications you have consented to receive, including our newsletter and educational content

To contact you by phone or SMS when you have provided your number and consented to such contact

To improve our website and understand how visitors engage with our content

To comply with legal obligations

We do not sell your personal information to third parties.

4. International Data Transfers

Your information may be transferred to and processed in the United States, where our systems and service providers are located. If you are located outside the United States, please be aware that data protection laws in the United States may differ from those in your country. By using our Site or submitting your information, you consent to this transfer.

5. Legal Basis for Processing (International Visitors)

If you are located in the European Union, United Kingdom, or another jurisdiction with similar data protection laws, we process your personal information on the following legal bases:

Consent: When you submit a contact form, subscribe to our email list, or provide your phone number for communications

Legitimate interests: To improve our services and communicate with prospective clients

Legal obligation: When required by applicable law

You have the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Your Rights — California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.

Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.

Right to Correct: You may request that we correct inaccurate personal information we hold about you.

Right to Opt-Out of Sale: We do not sell personal information. If this practice changes, we will update this policy and provide an opt-out mechanism.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights under the CCPA/CPRA.

We honor Global Privacy Control (GPC) signals where required by applicable law.

To exercise these rights, see Section 9 below.

7. Your Rights — International Visitors (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction covered by the General Data Protection Regulation or similar laws, you have the following rights:

Right of access to your personal data

Right to rectification of inaccurate data

Right to erasure ("right to be forgotten")

Right to restriction of processing

Right to data portability

Right to object to processing

Right to withdraw consent at any time

To exercise these rights, see Section 9 below. You also have the right to lodge a complaint with your local data protection authority.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience and understand how our site is used. These may include:

Essential cookies: Required for the website to function properly

Analytics cookies: Help us understand visitor behavior and improve our content

Marketing cookies: Used to understand the effectiveness of our communications

When you first visit our Site, you will be presented with a cookie consent notice that allows you to accept all cookies, reject non-essential cookies, or manage your preferences. Essential cookies cannot be disabled as they are required for basic site functionality.

You may also adjust your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We honor Global Privacy Control (GPC) signals where required by applicable law.

9. How to Submit a Data Request

To exercise any of your privacy rights described in this policy, please contact our Data and Operations team:

Email: [email protected] Subject line: Data Request — [Your Name]

Requests may also be submitted in writing to our mailing address listed in Section 14.

Verification: To protect your privacy and security, we may request verification of your identity before processing your request. This may include confirming information previously provided to us or requesting additional identifying information. We will not process requests we cannot verify.

Response time: We will respond to verified requests within 45 days. If we require additional time, we will notify you within the initial 45-day period.

10. Data Retention

We retain personal information for the following general timeframes:

Prospective contacts and leads: Retained for up to 3 years from last contact, unless a deletion request is received

Active and former clients: Retained for up to 7 years following the conclusion of an engagement, as required for business and legal purposes

Email subscribers: Retained until unsubscribe or deletion request

Upon a verified deletion request, we will remove your personal data from our active systems within 30 days, except where retention is required by applicable law or legitimate business necessity.

11. Third-Party Services and Data Processors

We use the following third-party service providers that may collect or process your information on our behalf. These providers act as data processors and are required to handle your information in accordance with applicable law and our instructions:

GoHighLevel (GHL): Our website platform and CRM system. Manages contact forms, email communications, and contact records.

Calendly: Used for scheduling consultations. Subject to Calendly's own privacy policy.

Wistia: Used to host video content on our site. Wistia may collect viewer data.

Cloudflare: Used for website security and performance.

Each of these providers maintains their own privacy and security practices. We encourage you to review their respective privacy policies.

12. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

13. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

15. Contact Us

For data requests, privacy concerns, and rights exercises: Dave Ward, Director of Operations Email: [email protected]

For general inquiries: WellCrafted Story Dallas, Texas Email: [email protected] Phone: (347) 432-3003

This Privacy Policy is provided for informational purposes. WellCrafted Story recommends periodic review by qualified legal counsel to ensure ongoing compliance with applicable laws.